Returns & Exchanges
Last Updated: [Current Date]
At The Better Good, I want you to be completely satisfied with your purchase. As a solo curator, I stand behind the quality of every product I offer. Here’s how returns and refunds work:
1. Return Eligibility
You may request a return if:
The item is unused, in its original packaging, and in resellable condition
You contact me within 30 days of delivery
The product arrives defective, damaged, or is incorrectly shipped
Note:Certain items (e.g., digital downloads, personalized/custom goods) may be non-returnable for practical reasons.
2. Refund Process
Once I receive your return and verify its condition:
✅ Approved refunds will be issued to your original payment method
⏳ Refunds typically process in 3–7 business days (depending on your bank)
Original shipping costs are non-refundable unless the return results from my error.
3. Non-Refundable Situations
I cannot accept returns or issue refunds for:
Items requested after 30 days of delivery
Products damaged by improper use, accidents, or neglect
Final sale items (e.g., clearance/closeout deals)
Opened software, hygiene-sensitive products, or altered items
4. How to Initiate a Return
Contact me directly at:
📧 support@thebettergood.life
📞 +1 (769) 308-3114
Please include in your message:
Your order number
Reason for return
Photos of the item/packaging (if damaged or defective)
I’ll respond within 1 business day with personalized instructions and a return address.
Returns Address
📬 The Better Good
14118 ROSETTA DR
CYPRESS, TX 77429
